Shipping Policy

Shipping Methods

Customer can avail nationwide and worldwide shipping options while ordering online. We process one shipping address per order. If you would like to ship to different addresses you could consider placing separate orders and make payments for them separately. Shipping date depends on your preferred delivery location and delivery type. Please note for Outside Dhaka location customer have to collect the delivery from their nearest courier branch.

Delivery Location Order Time Delivery Type Cost Delivery Date
Inside Dhaka 00:00 – 23:59 hrs Regular BDT. 60/-*, Free for orders above BDT 5000/- Within 1-2 working days
Inside Dhaka Urgent 00:00 – 12:00 hrs Urgent BDT. 200/- Within 6 hrs**
Outside Dhaka 00:00 – 23:59 hrs Regular BDT. 100/- Within 2-3 working days
Worldwide 00:00 – 23:59 hrs Regular Depends*** Depends***

* Delivery inside Dhaka city is free if the order value is TK. 5000 or above.
** Urgent delivery is not available on friday and govt. Holiday.
*** International delivery cost depends on country location and parcel’s weight or size. Contact at our service center to get an estimated International delivery cost.

How do I check the status of my order?

You can easily track your order using Order History option after logging in to our website or call our Service Center hotline.

My items haven’t arrived yet. What can I do?

At first try to track order using your order ID from Order History page by logging in to our website  or call our Service Center hotline.

What if I am not there to receive the order?

Someone on your behalf can receive the order. In this case, we would require verification (phone, SMS, order ID etc.) & fill up the acknowledgment form to receive the order.

What can I do in case of delayed delivery?

Sometimes due to unavoidable circumstances, delivery may get delayed and it might exceed the mentioned delivery timeline above. If you have any queries regarding delivery, please call our Service Center hotline.

Contact us for any kind of assistance. We are available everyday from 10 a.m. to 10 p.m.

+8801885533107 ( WeChat, WhatsApp )

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